Rates and Project Lengths for Client Service Freelancers

The most comprehensive study on freelancer day rates and project lengths in the UK client service industry, by the country's leading marketplace of premium talent.

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Knowledge is power - for freelancer and hirer.

YunoJuno is committed to providing a new level of transparency to both freelancers and companies alike. The following data is from our 2019/20 Freelancer Rates Report - a study based on over 25,000 bookings on the YunoJuno platform in 2019.

Freelance Rates Client Service

Data for rates in the client service category

£200-300 per day was the most common day rate range in 2019 for freelancers working in Client Services, whilst earning more than £500 per day would be in the top 10%. This suggests that the wide range of rates reflects the broad difference between junior and senior appointments within the discipline.

3-6 months is the ideal contract length for me as I have time to know the job and people I am involved with and if good, try to stay, but if not, free to go, honouring the contract.
Kivia Martins - Account Director
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Data for project lengths in the client service category

With an average project length of nearly three months (56 working days), working in Client Services has the longest average length of contracts across all disciplines.

Freelance Rates Client Service

Why 12,000+ world’s most innovative companies trust YunoJuno

I have to say a huge thanks to your team — YunoJuno has saved us on many occasions now.

Christine Richter, Creative Operations Manager
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I have to say a huge thanks to your team — YunoJuno has saved us on many occasions now.

Christine Richter, Creative Operations Manager

We haven’t used a recruiter in ages, working closely with the YunoJuno Talent team we moved to sourcing 100% via the YJ Marketplace.

Marie Brittain, Resource Manager

YunoJuno have been brilliant in identifying remote working freelancers who always deliver. From first introductions and telephone calls, to brief discussions and final delivery, the key has been good, clear and honest communication.

Nick Astor, Content Strategy & Execution Lead

The freelancers on YunoJuno are consistently of the highest calibre. It is also the easiest and most transparent recruitment service I have ever dealt with.

Christian Anderson-Ramshall, Head of Digital Production

Implementing YunoJuno has taken much of the manual management out of this system, reducing administrative workload and improving operational efficiency. The way we on-board and pay our valued freelancers is now a totally different experience.

Dan de Lord, Talent Strategy & Acquisition Director

YunoJuno are my recruitment saviours! I’ve worked with them for a few years now and they’ve helped with many resourcing challenges. The platform is really easy to use, it provides a wide range of freelancers to interact with and also means I’m only dealing with one vendor – which makes my internal financing hassle free!

Steph Fair, Creative Services Manager

Freelance support can be a great option for your business. It gives you the advantage of flexibility and the power to hire specialist expertise when it’s truly needed. Independent contractors can be self managing and great additions to the team.

Claire, Head of Design

The YunoJuno team have been super helpful and helped me find a talented engineer to support our MVP build in no time at all!

Winnie, Founder & CEO,

For us, the benefits of using YunoJuno are across the board. It allows us to brief and hire freelancers quickly and easily, making it very simple for us to scale resource on any given project at any time. It also allows us to quickly find freelancers across multiple industries, all from the same place.

Chris Ashby, UX/UI Design Lead

Frequently asked questions

When should I hire a client service expert?
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There are several reasons why now might be the time to hire a client service expert. This includes:

Time — You will have someone dedicated to managing your customers, with the experience required to help them, as well as you.

Skills/knowledge — They work closely with you to understand your business and your goals, to help you achieve those, ensuring they hit your budget goals. They also bring experience across multi channel campaigns, so have the experience needed to help grow your business.

Ideas —By bringing in someone new, with experience, can help bring a new perspective to your business and portfolio of clients. Client Service freelancers can help review your portfolio and suggest new ideas to engage and manage accounts, they will help resonate with your clients.

Results driven — Hiring a client service expert can not only help improve your customers experience, by having a dedicated resource, it can also help increase your retention rates, as well as your upsell opportunities.

Why choose a YunoJuno Client Service Freelancer?
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Each of our client service freelancers have been manually vetted by our dedicated onboarding team to ensure they have the right skills and experience to be considered an elite Freelancer.

They have their own profile that outlines their skills and experience, giving you the opportunity to ensure they have the right background for your project.

What type of Client Service Freelancer do I need?
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Each of our client service freelancers have a profile page that outlines their skills and experience. So always ensure that you review this information to ensure you are hiring the right freelancer with the right background for your project.

Alternatively, you can engage with the YunoJuno Talent Team. Not only can they help you create your brief, to detail exactly what you’re looking for, they can also help with shortlisting candidates,  to ensure you find the right freelancer for your project.

Where can I download the full 2019/20 Rates Report?
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We believe this information should be available and transparent to both freelancers and companies alike. That's why this report is completely free to download. No required email before downloading. No catch.

Download the full report here.

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