There are several reasons why now might be the time to hire a client service expert. This includes:
Time — You will have someone dedicated to managing your customers, with the experience required to help them, as well as you.
Skills/knowledge — They work closely with you to understand your business and your goals, to help you achieve those, ensuring they hit your budget goals. They also bring experience across multi channel campaigns, so have the experience needed to help grow your business.
Ideas —By bringing in someone new, with experience, can help bring a new perspective to your business and portfolio of clients. Client Service freelancers can help review your portfolio and suggest new ideas to engage and manage accounts, they will help resonate with your clients.
Results driven — Hiring a client service expert can not only help improve your customers experience, by having a dedicated resource, it can also help increase your retention rates, as well as your upsell opportunities.
Each of our client service freelancers have a profile page that outlines their skills and experience. So always ensure that you review this information to ensure you are hiring the right freelancer with the right background for your project.
Alternatively, you can engage with the YunoJuno Talent Team. Not only can they help you create your brief, to detail exactly what you’re looking for, they can also help with shortlisting candidates, to ensure you find the right freelancer for your project.
Each of our client service freelancers have been manually vetted by our dedicated onboarding team to ensure they have the right skills and experience to be considered an elite Freelancer.
They have their own profile that outlines their skills and experience, giving you the opportunity to ensure they have the right background for your project.
This varies dependent on the type of freelancer you are hiring. Rates across client services include rates from Account Managers, Account Directors and Business Directors. The average rate across the discipline in 2019 was £329.