Sitting at a strategic level, Service designers take a human-centred design approach, placing equal value on the customer experience as well as the business process. It aims to create quality customer experiences, and seamless service delivery through collaborative methods that engage both customers and the service delivery team. With being freelance, they may have the opportunity to move quicker than an in-house team, as they can be flexible with their hours, and bring a broad range of expertise from the many projects they've worked on.
Service designers design the end-to-end journey of a service, helping a user complete their goal and deliver the system intent. Some of their responsibilities include, but aren’t limited to:
Service is design is a process where designers help in the planning and organising of a businesses resource in order to improve the employees experience and indirectly, the customers experience.
There are several reasons why now might be the time to hire a freelance service designer. This includes:
Time — Starting a new project or initiative takes time. Only a few companies have dedicated teams to help push new projects forward. Hiring an experienced service designer can help push development forward with a dedicated timeline in mind.
Skills/knowledge — Service designers have a wide range of skills and experience. With working on various projects, for various brands, freelancers are able to help bring the successes of their career to your project.
Ideas — Service designers are able to help brainstorm new ideas on a regular basis and strategise ways to improve a product or customer experience.
Results driven — Service designers help solve problems and and are solution oriented, to drive results. They want to make things better on a higher level, improve customer experience and improve service experience.
Freelance service designers have a wide variety of skills. The most common attributes found in elite designers include:
Each of our ux experts have been manually vetted by our dedicated onboarding team to ensure they have the right skills and experience to be considered an elite Freelancer. They have their own profile that outlines their skills and experience, giving you the opportunity to review this to ensure they have the right background for your project.
Our contracted rates for service designers in 2019 ranged between £425 and £700, with the average day rate being £500.