Hire the best freelancer service designers available

YunoJuno is a leading all-one-platform to find, hire, manage and pay elite and vetted freelancers. Working with global brands, we’ll find the best service designer for your project with just a few clicks.

70,000 vetted freelancers • Rated 4.5/5 on Trustpilot
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Work with the top & vetted service designers

Why hire an experienced freelance service designer?

Sitting at a strategic level, Service designers take a human-centred design approach, placing equal value on the customer experience as well as the business process. It aims to create quality customer experiences, and seamless service delivery through collaborative methods that engage both customers and the service delivery team. With being freelance, they may have the opportunity to move quicker than an in-house team, as they can be flexible with their hours, and bring a broad range of expertise from the many projects they've worked on.

How hiring service designers through YunoJuno works


Create your project brief

Specify your project brief with a few clicks and get matched instantly.
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Find the best freelancer

Select from a pool of 70,000+ vetted freelancers, available remote or on-site.
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Manage contracts and payments

Easily manage all payments, contracts and communication through YunoJuno.
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What does a freelance service designer do?

Service designers design the end-to-end journey of a service, helping a user complete their goal and deliver the system intent. Some of their responsibilities include, but aren’t limited to:

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Design the User Journey Map to identify pain points and issues that need to be addressed in a given service.
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Plan and execute co-creation workshops with stakeholders in order to propose the most viable solution for a given problem.
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Use the available resources to prototype services in order to validate ideas and iterate on it.
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Ensure that Process & Service designs are operable, maintainable, scalable and robust.
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Design the Service Blueprint and prepare it to be presented and delivered to the client.
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Manage contracts and payments with ease

Powerful freelancer directory

Manage and communicate with all your freelancers, from any source, all in one place.

All contracts organised

Create, send and store your contracts at the click of a button, kept up to date with legislation changes.

Fully-compliant payments

Payments to all freelancers and recruiters, deduct tax at source when required, meaning you only have one supplier.
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Why 12,000+ world’s most innovative companies trust YunoJuno

I have to say a huge thanks to your team — YunoJuno has saved us on many occasions now.

Christine Richter, Creative Operations Manager
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I have to say a huge thanks to your team — YunoJuno has saved us on many occasions now.

Christine Richter, Creative Operations Manager

We haven’t used a recruiter in ages, working closely with the YunoJuno Talent team we moved to sourcing 100% via the YJ Marketplace.

Marie Brittain, Resource Manager

YunoJuno have been brilliant in identifying remote working freelancers who always deliver. From first introductions and telephone calls, to brief discussions and final delivery, the key has been good, clear and honest communication.

Nick Astor, Content Strategy & Execution Lead

The freelancers on YunoJuno are consistently of the highest calibre. It is also the easiest and most transparent recruitment service I have ever dealt with.

Christian Anderson-Ramshall, Head of Digital Production

Implementing YunoJuno has taken much of the manual management out of this system, reducing administrative workload and improving operational efficiency. The way we on-board and pay our valued freelancers is now a totally different experience.

Dan de Lord, Talent Strategy & Acquisition Director

YunoJuno are my recruitment saviours! I’ve worked with them for a few years now and they’ve helped with many resourcing challenges. The platform is really easy to use, it provides a wide range of freelancers to interact with and also means I’m only dealing with one vendor – which makes my internal financing hassle free!

Steph Fair, Creative Services Manager

Freelance support can be a great option for your business. It gives you the advantage of flexibility and the power to hire specialist expertise when it’s truly needed. Independent contractors can be self managing and great additions to the team.

Claire, Head of Design

The YunoJuno team have been super helpful and helped me find a talented engineer to support our MVP build in no time at all!

Winnie, Founder & CEO,

For us, the benefits of using YunoJuno are across the board. It allows us to brief and hire freelancers quickly and easily, making it very simple for us to scale resource on any given project at any time. It also allows us to quickly find freelancers across multiple industries, all from the same place.

Chris Ashby, UX/UI Design Lead

Frequently asked questions

What is service design?
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Service is design is a process where designers help in the planning and organising of a businesses resource in order to improve the employees experience and indirectly, the customers experience.

When should I hire a service designer?
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There are several reasons why now might be the time to hire a freelance service designer. This includes:

Time — Starting a new project or initiative takes time. Only a few companies have dedicated teams to help push new projects forward. Hiring an experienced service designer can help push development forward with a dedicated timeline in mind.

Skills/knowledge — Service designers have a wide range of skills and experience. With working on various projects, for various brands, freelancers are able to help bring the successes of their career to your project.

Ideas —  Service designers are able to help brainstorm new ideas on a regular basis and strategise ways to improve a product or customer experience.

Results driven —  Service designers help solve problems and and are solution oriented, to drive results. They want to make things better on a higher level, improve customer experience and improve service experience.

What skills should I look for in an service designer?
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Freelance service designers have a wide variety of skills. The most common attributes found in elite designers include:

  • Experienced at evidence and context-based design - visualising, articulating and solving complex problems and concepts, and making decisions based on available information and research evidence.
  • Experience in Service Design/ Operational experience / Product Design.
  • Proven ability to create a continually collaborative environment and sustain a good service - driving teams and setting the pace, ensuring teams are delivering.
  • Proven ability to create designs and documentation ensuring all aspects of the data journey, including service interactions, align to the architecture landscape.
  • Ability to translate user journeys and propose design approaches or services to meet user needs and engage in meaningful interactions and relationships with users.
  • Process mapping, improvements and reengineering experience.
  • Process documentation skills.
  • Strong Stakeholder management.
  • Experience of developing and introducing complex change into an operational environment.
  • Excellent communication skills.
  • The ability to present their work.
Why choose a YunoJuno service designer?
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Each of our ux experts have been manually vetted by our dedicated onboarding team to ensure they have the right skills and experience to be considered an elite Freelancer. They have their own profile that outlines their skills and experience, giving you the opportunity to review this to ensure they have the right background for your project.

How much does it cost to hire a freelance service designer?
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Our contracted rates for service designers in 2019 ranged between £425 and £700, with the average day rate being £500.

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Best service designers are in high demand

Posting a job on YunoJuno only takes a few clicks. Or speak with an expert about how YunoJuno can help your business with managing freelancers.

Are you a freelancer? Join YunoJuno

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