SIA CWS Summit North America Insights: Redefining Contingent Workforce Management with Technology, Global Scalability, and AI
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At this year’s CWS Summit North America, YunoJuno hosted a panel of industry leaders from Bain & Company, WPP, and YunoJuno to explore how technology, compliance, and AI are reshaping global contingent workforce programmes.
Moderated by Joao Martires, COO at YunoJuno, the session brought together Jenifer Andrasko (EVP Leadership & Talent, Bain & Company), Kristie Aikens (Senior Program Director, Global FlexTalent, WPP), and Cindy Rullan (Compliance Director, YunoJuno). Together they unpacked how forward-thinking organisations are navigating the growing complexity of contingent workforce management, and what it takes to build scalable, agile, and compliant programmes.
Key takeaways from the discussion
- The rise of a new category: The Freelancer Engagement Management System is emerging alongside ATS, VMS, and MSP solutions, tackling critical gaps around speed, quality, and global reach.
- Technology as strategy: For leaders at Bain & Company and WPP, technology is not an add-on. It is the foundation for global compliance, risk management, and data-driven workforce visibility.
- Scalability through consistency: Establishing a “gold standard” enables replication across geographies, with predictive planning helping organisations anticipate skill shortages and align sourcing to long-term strategy.
- AI in action: From surfacing skills and redeploying trusted talent to detecting misrepresentation and protecting intellectual property, AI is already delivering real value. In compliance, AI accelerates classification and flags risks in real time, giving organisations confidence to scale responsibly.
The session made clear that contingent workforce management is no longer a back-office function. It is a board-level priority that requires visibility, integration, and trust. As Joao Martires concluded:
“AI is not just another tool. It is an inflection point. The organisations that embrace it with the right systems and partnerships will define the future of work.”
Read the full recap to dive deeper into the insights from Bain & Company, WPP, and YunoJuno.
Top challenges facing contingent workforce leaders in 2025
After speaking to this year’s CWS Dallas delegates, we uncovered the key priorities and challenges leaders are actively addressing:
- 52% say increasing efficiency is their top priority, showing the need for more streamlined systems and smarter workflows.
- 46% are struggling to demonstrate continued ROI and value, which points to a growing demand for better reporting and strategic insight.
- 43% are focused on controlling costs, with many looking for ways to improve spend visibility and make budgets work harder.
- 37% are managing risk and compliance, navigating complex global requirements and governance expectations.
- 35% are dealing with challenges around programme expansion and adoption, often held back by internal blockers or resource limitations.
- Additional concerns include maximising quality (26%), boosting performance (25%), and tackling talent acquisition (23%) in a highly competitive market.
These trends reinforce the need for a modern contingent workforce programme that connects talent, ensures compliance, and delivers full cost control. YunoJuno helps businesses achieve this through human-led technology that adapts to real-world hiring needs.
Schedule a call today to see how YunoJuno can help you transform your contingent workforce programme.
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