Client Success

YunoJuno’s Sales team is looking for a high-performing customer services individual to deliver a first-class onboarding and first brief conversion experience to our identified high-value clients.
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This is a fantastic opportunity to really shape what excellence looks like in this department, with the opportunity to scale and lead a team once proven success is achieved.

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This is a great opportunity for someone to really make an impact on YunoJuno's new business revenue stream. This role reports to the VP of Sales.

• Identify high-value clients from our inbound channel.
• Deliver first-class customer service.
• Establish active communication with clients via phone, email, LinkedIn and other means when required.
• Ensure continued development of our processes to enable a best in class experience to our high value clients.
• Establish active communication and engagement with other departments in YunoJuno.
• One key focus on the conversion of new high value clients.
• Hand over converted clients to our Growth Account Management team.

• Be a self-starter, driven and entrepreneurial.
• Tenacious and personable, with a real ability to listen and articulate relevant solutions.
• The ability to put yourself in the client's shoes to create urgency and convert the client.
• A good attitude towards learning.
• An active listener.
• Be a good storyteller who is of a curious nature.
• Have a strategic and methodical mindset.
• Capable of multi-tasking and prioritsing your workload.
• Strong negotiation skills and the ability to influence.

• New Shiny Macbook
• 25 days annual leave
• Amazing Office Space in Central London
• Flexible Working Pattern
• Healthcare Insurance with Vitality (On completion of probation)
• Enhanced Family Friendly Policy
• Enhanced Wellbeing Policy
• Learning and Development Budget
• Company Pension Scheme
• Free Eye Test
• Cycle to work
• Employee perks e.g. Referral Scheme and Ecologi Sustainability
• Headspace Subscription